Warranty & Return Policy
If the product you bought does not meet your needs, either because of its size, design or because you did not like it, you can return it or exchange it without any problem. The guarantee of the PROTECTED PURCHASE program allows you to return or exchange your product up to 14 continuous days after the date you received it.
You must make sure that the product you want to return is in the same conditions that we delivered it to you; Unused, with all its original accessories and packaging.
To make use of this guaranteed satisfaction, you must write to the email sales@tehtools.co.uk attaching the order number, Ticket, Invoice or any other proof that proves the purchase, with your request (brief description of what you need).
Consider that this guarantee does not apply to products that have been used or of second selection (outlet sale)
In order to make a change or return it is necessary that the product is unused, with all its accessories, original packaging.
For exchange or return, the ticket, dispatch guide, exchange ticket, or other proof of purchase must be presented.
This guarantee does not apply to products made to order or made to order. In the case of products that are reported as used, open, second choice or with some deficiency, which are purchased having reported this situation on the site and having a reduced price, the exchange or refund will not be applicable.
In the event of a refund, the company will make a payment in the means of payment that has been used in a period not exceeding 72 hours after the refund has been accepted, an issue that will be informed through the email that has been registered.
All TEHTOOLS power tool products include a 1 year guarantee as standard. In the unlikely event that your power tool becomes defective due to faulty materials or workmanship within 1 year of purchase, TEHTOOLS guarantees to replace or repair all defective parts free of charge, or – at our discretion – replace the item free of charge.
IN THE EVENT OF A FAULT Please contact sales@tehtools.co.uk where our aftersales team will guide you through some basic diagnostics to determine the fault on the machine. If we are unable to resolve the issue we will request that the machine be returned to us for further inspection and testing.
TEH TOOLS UK will arrange for collection of goods within the warranty period. If the fault is deemed to be covered under warranty the collection, repair and return of the machine will be free of charge - however, if the collection or return is to an extended postcode such as Highlands or Islands the customer will need to contribute towards the carriage costs.
Please be aware that if the fault is found to be a non-warranty fault, which could be due to lack of servicing or lack of maintenance, then the customer would need to pay for the transportation, handling and workshop labour charges will apply. If the collection and return of the unit is from an extended postcode such as Highlands and Islands then the collection and delivery costs will include a surcharge to cover the extended areas.
The Customer is responsible for draining all fuel and oil from the machine.
The Customer is responsible for safely and securely packaging the machine, it is advisable to keep the original packaging safe for this purpose.
We will only accept responsibility for the machine when it has been received and inspected at the point of delivery to ourselves.
We can arrange the collection at our cost.
Upon completion of repairs we will arrange for the machine to be sent back to the customer at our cost. Highlands and islands may incur a surcharge to cover the extra transportation costs. This is to cover additional costs for transport to and from our repair centre. For the Channel Islands, it is usually more cost effective for the customer to send the unit to the mainland and we will collect and return to the designated mainland address as normal.
At our discretion will provide a like-for-like replacement or repair the product or any components that have failed within the warranty period.
TEH TOOLS UK will inform you of any costs that are outside of the warranty before commencing any repairs.
Our warranty excludes failures caused by the following specific cases:
Incorrect installation according to the instructions supplied with each appliance, or non-observance of the manufacturer's maintenance recommendations.
Non-observance of the instructions for use and warnings present both in the manual and on the "warning" decals attached to the appliance.
Gas quality or pressure – improper electrical voltage or out of standard.
Use of the appliance in a corrosive or polluted atmosphere (such as hairdressers, laundries, dry cleaners, etc.)
Appliance operation at unsuitable temperatures.
Connected to water networks with inadequate pressure or contaminated, aggressive and/or hard non-potable water adductions, with chemical elements, desalinated water, with excess chlorination or other minerals, such as water from wells.
Any other misuse, abuse, negligence, accident or interference by persons NOT authorized by the manufacturer.
Interior or exterior finish, plastic, earthenware or glass pieces exposed to handling.
Light bulbs, thermostats, filters and batteries, if any.
Materials damaged by the use of liquids with solvent acids, acids or caustic soda.
Damage caused by installation performed by an unauthorized installer of the brand. (if apply)
WARRANTY LIMITATIONS
1 - Items not covered by Warranty: (This is for guidance only, there may be additional items that are not covered by warranty).
2 - General wear and tear and user misuse.
3 - Damage from lack of maintenance as described in the user manual.
4 - Damage by accident, impact, improper installation or storage.
5 - Damage by water ingestion, submersion and external water damage.
6 - Damage caused by frost or overheating from excessive ambient temperatures or lack of ventilation.
7 - Damage to the machine used in a marine environment.
8 - Damage by operation with incorrect pressure, conditions or modifications.
9 - Damage from overloading (all machines) or under loading (generators).
10 - Fuel related problems. (Contaminated or stale fuel, incorrect fuel/oil mixture, incorrect fuel type).
11 - Modified products, such as but not limited to external wiring, modifications, filters etc.
12 - Repairs made during warranty period without prior approval from TEH TOOLS UK Ltd.
13 Service items such as, but not limited to: spark plugs, carburettors, gaskets, filters, recoil units, cables, clips, hoses, lances, trigger guns, reals, seals, pump valves, AVRs, 12v batteries, key fob batteries are covered by a 1 year
warranty, subject to fair wear & tear.
14 - Wearing items such as but not limited to: belts, brushes, bushes, bearings, blades, trimmer heads, chains, bars, wheels and tyres are covered by a 90 day warranty.
15 - The warranty may be void if any modifications are made to the machine.
16 - Any damages caused during the transit of goods.- Customer must report damage to TEH TOOLS UK within 24 hours, to allow us to claim from our couriers.
17- Inverter/circuit boards and transformers on welders/inverter generators are covered with a 2 year warranty. Damage from overloading is not covered.
18 - Damage to welders in particular caused by dust/grit ingress will void the warranty.
19 - Lithium-ion batteries and chargers are covered with a standard 3 year warranty.
20 - Power Tools are warranted against breakages but not wear and tear or over use.
21 - The warranty may be void if records of servicing (if applicable) including hours and date are not kept. Copies of service history may be requested by TEH TOOLS UK
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